What dementia care involves
Care that follows the person, not a checklist
Dementia changes what someone needs from one day, and sometimes one hour, to the next. Our carers are trained to notice those changes and adapt — prompting rather than taking over, reassuring rather than correcting, and keeping the day recognisable so it feels calm.
We keep the same small team visiting wherever we can, because familiarity is part of the care. Everything we learn — the songs that help, the mug that’s theirs, the time of day that’s hardest — goes into the care plan so nobody has to explain it twice.
A steady routine
Visits at consistent times, with the same faces, so the day feels predictable.
Safety, quietly
Medication, meals, mobility and the small hazards at home, kept in hand.
Meaningful days
Music, photographs, gardening, a walk — activity chosen around their life.
Support for family
Honest updates, practical guidance, and a break when you need one.
At a glance
Visit lengths
30 min to 24 hr
Frequency
Weekly to four daily
Live-in option
Yes
Assessment
Free, at home
Areas
All three
Or call 0203 872 8220 — Mon–Fri 9am–5pm
What’s included
Everything in one care plan, written with you
Take what you need and leave the rest — plans are reviewed as things change, not once a year.
Personal care
Washing, dressing and continence support, led at their pace.
Medication
Prompted or administered and recorded, with prescriptions collected.
Meals & hydration
Familiar food, cooked together where possible, and drinks encouraged.
Companionship
Conversation, reminiscence and the hobbies they still love.
Getting out
Shopping, appointments, the park — accompanied and unhurried.
Household
Laundry, tidying and keeping the home safe to move around.
Is it right for you?
Signs it may be time to ask for help
- Meals are being skipped, or the same shopping is bought twice.
- Medication is missed, doubled, or no longer makes sense.
- Evenings are unsettled, or they are waking and wandering at night.
- Familiar company has narrowed to one exhausted family member.
- You are worried, and you would rather ask early than too late.
How it works
Four unhurried steps from first call to first visit
01
A conversation
Tell us what’s happening. No forms, no pressure — we really listen.
02
A home visit
A free assessment at home, with whoever you’d like there.
03
Your care plan
Written with you, agreed before anything starts, yours to change.
04
Introductions
You meet the carers before they start, and we keep the team small.
★★★★★
They learned Mum’s routine in a fortnight. She is calmer, and so are we.
Family in Richmond · placeholder quote
Questions
The things families usually ask
Anything we haven’t covered, just call — we would rather talk it through than have you guess.
Will it always be the same carer?
We keep a small trusted team around each person so visits stay familiar, with cover from carers who already know the plan.
What if Mum refuses help?
Very common, and usually about control rather than the care. We start gently — company, a cup of tea, one small task — and build from there.
How quickly can care start?
Often within a few days of the assessment, and sooner in urgent situations. Call and we will tell you honestly what we can cover.
What does it cost?
It depends on the visits you need. You will have clear written rates before anything is agreed — no joining fees, no surprises. (Rates to confirm.)
Can care increase later?
Yes — from one visit a week up to live-in care, without changing provider or starting again with strangers.
Talk to someone who has done this before
Our registered manager will happily talk through dementia care with no obligation — whether you need care next week or are simply working out the options.