What personal care involves
Help with the everyday, offered with dignity
Personal care is the quiet, practical help that makes each day easier — washing, dressing, using the toilet, moving around safely. It is often the hardest help to accept, so we lead gently, explain as we go, and never rush.
The same small team visits wherever we can, so you are not starting again with a stranger each time. We fit around your routine — an early start, a bath before bed, a hand at the moments that matter — not the other way around.
At your own pace
Nothing is hurried. We follow your lead, your preferences and your sense of what feels right.
Dignity first
Private, respectful help with washing, dressing and continence, always handled discreetly.
Safe on your feet
A steadying hand with moving, transfers and the small hazards around the home.
Familiar faces
A consistent team who learn how you like things done, so you never have to explain twice.
At a glance
Visit lengths
30 min to several hours
Frequency
Daily to several times a day
Live-in option
Yes
Assessment
Free, at home
Areas
All three
Or call 0203 872 8220 — Mon–Fri 9am–5pm
What’s included
Everything your visits can cover
Mix and match what you need — every plan is personal, and reviewed as things change.
Washing & bathing
A hand at the sink, shower or bath, kept private and unhurried.
Dressing & grooming
Clothes, hair and looking like yourself — however you like to start the day.
Continence support
Discreet, respectful help, with dignity kept front and centre.
Moving safely
Getting up, transfers and steady support around the home.
Meals & drinks
A proper meal prepared, and gentle encouragement to eat and drink well.
Medication prompts
A reminder at the right time, recorded so nothing is missed.
Is it right for you?
Signs a little help would go a long way
- Washing or dressing has quietly become too tiring or difficult to manage alone.
- Clothes, hair or the home aren’t as cared-for as they once were.
- Getting up from a chair or moving around feels less steady than it did.
- Meals are being skipped because cooking has become too much.
- You would simply feel happier knowing someone reliable was calling in.
How it works
Four unhurried steps from first call to first visit
01
A conversation
Tell us what’s happening. No forms, no pressure — we really listen.
02
A home visit
A free assessment at home, with whoever you’d like there.
03
Your care plan
Written with you, agreed before anything starts, yours to change.
04
Introductions
You meet the carers before they start, and we keep the team small.
★★★★★
The little things are done just how Dad likes them. He’s back to feeling himself.
Family in Kingston · placeholder quote
Questions
The things families usually ask
Anything we haven’t covered, just call — we would rather talk it through than have you guess.
Will it be the same carer each time?
We keep a small, consistent team around each person so visits stay familiar, with cover from carers who already know how you like things done.
How short or long can a visit be?
From a brief call to a good few hours — as much or as little as you need, and easy to adjust as things change.
Mum is embarrassed about accepting help. What then?
That’s completely normal. We start gently, explain everything, and let trust build — most people are far more comfortable within a visit or two.
Can visits change over time?
Yes — up or down, and easy to combine with other support, without changing provider or starting again with strangers.
Talk to someone who understands
Our registered manager will happily talk through personal care with no obligation — whether you need a hand next week or are simply weighing up the options.